BAD WEBSITE

MROSE79 · 02-15-2003, 05:48 PM

I ordered a Belly Belt thinking that as I lose weight/gain weight I could use it to help my tummy to not hurt. I ordered it and guess what?? The company charged me twice the amount and it has still not come. Ho-hum....I guess that's what I get for internet orders. Beware!!! Make sure you check on your credit statements and have contact info BEFORE you order stuff online!
The company is called Condella.

Just an FYI for us soulcysters who don't need further trauma in our lives!!

Margie

HERE IS A COPY OF OUR EMAILS:

Will you allow me to send you a Call Tag, so that when the package arrives, UPS can collect it and return it to us?

Thanks

Murray

At 03:17 PM 2/15/03 -0500, you wrote:

I did call yesterday and was told that someone would be returning my phone call. I have not heard from
anyone as of yet. My credit card company has already been notified and I have ordered the product
from another supplier. I am sorry you deem telling people about this happening to me as a "threat" but
that's just what people do when they have a bad experience.
I called last night around 8pm after receiving a note from UPS that my order was being shipped ground delivery
---maybe you need to speak to the people that answer the phone about how my situation was handled.
No further correspondence is necessary. But thank you from your frank reply.

---- Original Message -----
From: Condella Info
To: Tony Fernandez
Sent: Saturday, February 15, 2003 2:23 PM
Subject: Re: Order Fraud

Dear Sir/Madam

I would like the opportunity to look into your order and verify your concerns.

You may also call me directly on 562-495-5922 x3.

You should give us the chance to look into this as every company in the USA sometimes has a few small problems here and there.

There is no need to threaten us and cause concern for others that have successfully received our product.

Belly Belt has been shipping for over 2 years quite successfully and is carried by the largest maternity chain in the country.

Judge us by how we handle this situation of yours, and not just because it seems that you might receive your product later than requested.

I can easily Next Day the product to you.

Be assured, we are not a dishonest company.

I will look into the matter, today Saturday.

Sincerely

Murray

02-19-2003, 02:29 PM

I hope you get your money back and get your belt. But I dont think it is fair of you to say that purchasing over the internet is bad. I work for a store that also has an internet shop and we do our best to make sure that our customers have a pleasent shopping experience. Not all online businesses are bad--but there are people out there who do try and take advantage of people.

CherylinOH · 02-24-2003, 11:41 PM

I am sorry you have had a bad experience! Luckily I have placed a lot of orders online and haven't had any problems yet. Thanks for the warning.
But I just wanted to ask was, did you check with you credit card company for help. I was under the impression that a lot of companies will reimburse you for problems like this, and then they will go after the fraudulent company. Just thought I would put my little 2 cents in!
Take care,
Cheryl

MsJanoah · 02-26-2003, 05:34 AM

What is the website?

MROSE79 · 02-26-2003, 02:30 PM

The product is called the Baby Belt and Condella is the brand. They even charged me TWICE!! I am in touch with my CC company though---