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Old 07-25-2007, 11:04 AM   #1 (permalink)
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Default I got an e-mail from someone having trouble logging in....

I got this e-mail. She's a fellow Feb 08 mommy. Her sn is raeannan

Quote:
Hello – I need some help and I actually got your email off of your website. I can not post in the site. It says I do not have permission. I tried creating a new account twice and it is still telling me that??? Do you know anyone that can help?

Thanks so much

RaeAnnan J.
[[(there was all her personal infor here but I delted it for this post]]
I tried to PM Kat but said her PM box was full- if someeon can help... that'd be nice!
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Old 07-25-2007, 12:40 PM   #2 (permalink)
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A thought off the top of my head . . .

I don't know why she might not have been able to log in the first time, but once she registered under a new name, a confirmation email would have been sent to the email address she gave. If she doesn't click on the link contained in that email, she wouldn't be allowed to log in.
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Old 07-25-2007, 02:10 PM   #3 (permalink)
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Is she on AOL? If so there are multiple threads in Board Functions on troubleshooting that.

What happened when she tried to log in? If it was a banned notice, and she's on AOL, the fix is in board functions. I'd re-write it, but i'm working with an injured hand, so it hurts to type.

Also, what is the username she used for the second acct?
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Old 07-25-2007, 04:39 PM   #4 (permalink)
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response1

Quote:
Thanks SO MUCH!

No im not on aol.

My first username is raeannan.

When I had the problem I created raeannanj and raeannanjacobs and they are both doing the same thing too.

Thanks thanks thanks thanks!!
response2

Quote:
Also when I try and post this is what it says..

Quote:
raeannan, you do not have permission to access this page. This could be due to one of several reasons:

1.Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?

2.If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.
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Old 07-25-2007, 05:58 PM   #5 (permalink)
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Can she be more specific about what happens when she tries to log in with her original name. What she logged in and posting fine one day, and then came one day and couldn't?

Specifics will help me troubleshoot.
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Old 07-26-2007, 01:13 AM   #6 (permalink)
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This same thing happened to me one time and the reason was because I had negative points....to this day I don't know what happened but someone else donated points to me and that got me back on....is there a way for someone to check that!
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Old 07-26-2007, 12:36 PM   #7 (permalink)
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her response:

Quote:
hen I try to post it says this.



Also when I try and post this is what it says..



raeannan, you do not have permission to access this page. This could be due to one of several reasons:

1.Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?

2.If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.

And yes it just happened overnight?
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Old 07-26-2007, 02:45 PM   #8 (permalink)
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I'll check it tomorrow when I get home.
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Old 07-26-2007, 02:46 PM   #9 (permalink)
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thanks Kat....
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Old 07-30-2007, 01:12 PM   #10 (permalink)
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ok... here's the situation....

she can log in no problem... she gets that error when she tries to post. She can browse no problem.

I logged in as her and noticed her edit siggy isn't available (its not there on the cp) and edit profile picture isnt there either.

She said it started happenning when she changed hre e-mail from her home address to her work address
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Old 07-30-2007, 02:31 PM   #11 (permalink)
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I just looked into this.

She never checked her confirmation email...

I've fixed it now.

Anytime you change your email, you'll get another confirmation email (sometimes it ends up in your spam box). you have to click the link to complete the change.
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Old 07-30-2007, 04:25 PM   #12 (permalink)
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**NOTICE FOR PROBLEMS WITH EMAIL CHANGES/BANNINGS, Quick Reply
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